Human-centered work design
The unit of design is shifting from the role to the task.
Gather evidence from surveys and documents, let AI draft the task map, then decide together with your client which work stays human, which is amplified by AI, and which AI agents can run.
Start a client engagementHuman
At the center of execution
Build · Buy · Borrow
Human + AI
Augmented execution
Build · Buy · Borrow
AI agents
Autonomous execution
Build · Buy · Borrow
Identify strategic capabilities
What the business must be able to do
Task unbundling & workflow
Tasks · duties · skills · sequence
Work design
Who and what does each task
Execution model
Build, buy, or borrow
Reskill
Move people to higher-value tasks
Change
Adoption, trust, new ways of working
Org design
Structure, spans, accountability